No problem, contact us here and we will have you downloading your ebook in no time.
Please contact our support department here and we will be happy to help.
That's great! Go to endpaperengine.com or simply click on the 'redeem' link in the top right corner of this page. Enter your email address and your redemption code found on the back of your ebook card to start the download process.
Some devices require you to connect your reader device to your laptop or computer to download your file. The ebook file is then transferred, or 'side-loaded' onto your device. Some devices need special software to do this. Check the download instructions page and select your device for more info.
Some devices that have internet capabilities, such as tablets or smartphones can be used to download ebook files using that device directly. This can be a very easy way to get your book. From your device, browse to endpaperengine.com directly to redeem your ebook.
Often files will auto save in the 'downloads' folder whether downloading directly to your device or via computer. That is the first place to look. You can then move or save the ebook file to your reader app to access your book. If you can't find where it went you can always sign in to your 'my books' account to re-download your book at any time.
Once the ebook is downloaded to your device and your device has processed the new content, you should see it in your device library.
There are a few common issues that may prevent you from opening your ebook.
For every device type you can select 'Other'. This will display generic instructions on how to download and access your ebook.
The easiest thing to do is check to see that you have the most recent version of your reader software app installed on your device. If this doesn't solve the problem, please contact us here.
This ebook can be downloaded to virtually all ereaders, tablets, smart phones, and even your computer. Every device is a little bit different and we have download instructions to help guide you.
Note: Some books contain enhanced content that may include video, audio, animation, or other interactive materials. These books may require certain software and can only be viewed on devices that support that type of content.
Most devices require an ereader app to read your book. There are numerous apps to choose from and some may work better for your particular device. Look for your device on our download instructions page and you'll find recommended apps and helpful info.
Note: Some books contain enhanced content that requires the use of specific or updated versions of software. When downloading any of these books, a message will be displayed to explain exactly what you need to view your book.
These books are best viewed on a tablet reader device, as content may not view as expected on non-tablet e-ink reader devices. With these books you can zoom in to view a page close up, however you can not change the text size or font or the background color and you will have to pan around to see the page.
A fixed format is typically used in ebooks when the layout and design of the book is an important part of the content, making it perfect for illustrated and photo rich books such as cookbooks, travel books, photography books, and particularly children's books.
You bet! That's the beauty of the our system. When you first downloaded a book, we automatically created an account for you and sent you an email with your sign in information. Sign in to your My Books account, browse for your book, select your new device type and download your book.
Unfortunately we do not offer refunds at point of sale or on our website.
Your email address is your username for your 'My Books' account. The first time you download an ebook we automatically set up an account for you and send you an email with your password.
With your new account you can do lots of great things including: